“Accuracy of statement is one of the first elements of truth; inaccuracy is a near kin to falsehood.” -Tryon Edwards
Accuracy is important to customer service. You want to be able to correctly take a service request during the customer’s experience. The main objective in accuracy in customer service is to follow what is being asked by the customer and their needs along with your coworkers.
Start practicing active listening. There is a previous blog post about the importance of listening. Listening effectively leads to accuracy in a customer service setting. Begin by restating the customer’s need in your head. If you can’t, start by using a notepad. By delivering on a customer’s need, you’ve provided an accurate service.
By providing accurate customer service, you show the customer or coworkers that you care. It shows personal value in your work ethic. When’s a time when accuracy was important for a service? Did you have a to-go order? Leave a comment.