“It takes less time to do a thing right than to explain why you did it wrong.” Henry Wadsworth Longfellow.
An underrated and sometimes overlooked variable in a restaurant or customer service setting is the integrity of its staff. Here’s an extreme example of poor integrity from an employee at a restaurant. Recently, a high-profile NFL player left a generous tip for a restaurant. This shows a humble and kind act of appreciation from the celebrity. The issue occurred when an employee posted a picture on the internet of the gratuity.
This is obviously unprofessional. The act of exploiting gratuity or lack thereof lowers the reputation of a restaurant or business. The management of the restaurant is accountable for all actions of its employees. This leads to the integrity of the staff.
How can this be avoided? Management can hold weekly or monthly training or evaluations based on restaurant policies. If it is an establishment that may have celebrities or high spenders, maintaining the integrity of the restaurant is important (especially the customer’s privacy). Develop and retain the best employees to further the customer’s experiences.
What ideas do you have to avoid a situation like this?