Valuable customer service comes from going the extra mile for any customer. Here’s a prime example:
A hungry customer was on a flight back to his native New York City. He Tweeted that he was extremely hungry and it would be nice to have a Morton’s Steakhouse steak (@Mortons) waiting for him when he got off the plane. To his surprise, Morton’s had a 24oz Porterhouse steak with sides available for him. The process took upper management approval and a 24 mile drive to the airport.
The moral is to be dedicated to all customer’s requests. By creating value for the customer, you build a relationship and a network of positive communication. This one customer’s experience was spread all over the internet. Morton’s brand of outstanding customer service and dedication to its customers is a valuable lesson on how to properly treat customers.
When’s a time a restaurant or bar went the extra mile for you?