“Coaching is nothing more than eliminating mistakes before you get fired.” Lou Holtz
This picture is of NFL Coach of the Year Jim Harbaugh of the San Francisco 49ers. He is an inspiring motivator of his employees. This includes his team, staff and the San Francisco 49er fan base. His motivational characteristics inspires those around him to be their best. This is the same in a restaurant management position.
Coaching the employees reflects the success of your team and of the customer’s experience. There is a fine line between managing and coaching an employee to be successful in the food and beverage industry. It’s whether you can coach them to be successful or to manage them.
Managing employees can sometimes be seen as following corporate protocol and installing the expectations onto the employees. The concept of coaching an employee is being a valuable leader to them. Coaching the employees is being a motivator and a leader when times are rough (like the current economic state we are in). It’s not easy but it adds value to the employee’s motivation and overall performance of their work effort. Customers will absolutely notice a difference in the service the receive.
In my following post, I’ll explain how to coach your employees. Have a you had a coach of any kind be an inspiration for you? Share your thoughts.